Refund policy

We want the glove to work for you. If it doesn't, you get your money back.

30-day money-back guarantee

If you're not happy with your order for any reason, email us at fetchwellpet@gmail.com within 30 days of delivery with your order number. We'll issue a full refund of the product price. You don't need to send the item back.

Damaged, defective or wrong items

If your order arrives damaged, defective or incorrect, email us within 30 days of delivery with your order number and a photo. We'll send a replacement or give you a full refund, whichever you prefer.

Lost packages

If your tracking shows no movement for 10 business days, or your order hasn't arrived within 20 business days of shipping, contact us and we'll reship it or refund you.

Cancellations

You can cancel for a full refund any time before your order ships. Email us as soon as possible. Once it has shipped, the 30-day guarantee above still applies.

How refunds are paid

Refunds go back to your original payment method, usually within 5 business days of approval. Your bank or card issuer may take a few more days to show it.

Questions?

Email fetchwellpet@gmail.com.